Navigating the AI Landscape: A Brief Primer

Wednesday, August 9th, 2023

This is part one of a three part series on AI for Facility Managers our ITC member benefit for August 2023!

Artificial Intelligence (AI) has emerged as a transformative force, reshaping industries, and propelling innovation. Its potential to enhance operational efficiency and unlock new business opportunities is immense. Recent studies by leading research firms suggest that AI adoption could potentially augment enterprise productivity by up to 40%. In the digital era, understanding and effectively leveraging AI is not just advantageous, but crucial for businesses aiming to maintain a competitive edge.

Deciphering the AI Landscape:

At the core of AI systems lies the concept of machine learning, a method where algorithms learn from data to make informed predictions or decisions. However, AI is a broad umbrella that encompasses a variety of techniques, including natural language processing, computer vision, and robotics. By integrating these tools, enterprises can unlock the full potential of AI in a myriad of scenarios, such as enhancing customer support, improving sales forecasting, optimizing supply chain processes, and bolstering fraud detection mechanisms.

Selecting the Appropriate AI Approach:

When it comes to implementing AI solutions, enterprises have a plethora of options. Pre-built AI solutions offer the advantage of quick deployment, focusing on specific use cases. Conversely, developing a custom AI model provides the opportunity for creating tailored solutions that align with unique business needs. AI platforms or cloud-based services offer a balance between convenience and customization, empowering businesses to build AI capabilities in-house.

Data: The Lifeblood of AI:

Data serves as the vital fuel for AI systems. To extract meaningful insights and ensure accurate predictions, access to diverse and representative data is paramount. Enterprises must invest in robust data acquisition, storage, and quality assurance processes. In addition, ethical considerations surrounding data usage, such as data privacy, security, and the need to avoid biased datasets that could lead to skewed AI systems, must be addressed proactively.

Assembling the AI Team:

Successfully navigating the AI landscape necessitates the assembly of a competent and diverse AI team. Hiring data scientists, AI engineers, and domain experts will facilitate the development and deployment of AI models. Strong leadership and a clear AI strategy are essential for aligning AI initiatives with business objectives and fostering collaboration across departments. Providing ongoing training and professional development opportunities will ensure the AI team stays abreast of the latest advancements and optimally utilizes AI technologies.

Ethics and Transparency:

As AI becomes increasingly integrated into business operations, ethical considerations must be at the forefront of decision-making processes. Enterprises should ensure transparency and accountability in AI systems, especially when making critical decisions that impact individuals or society. For instance, AI systems should be explainable, allowing users to understand the decision-making process. Regular audits and monitoring should be conducted to identify and address potential biases or unintended consequences.


Embracing AI is not a one-time endeavor but a continuous journey. As technology advances rapidly, enterprises must remain adaptable and open to learning. By understanding the AI landscape, selecting the right approach, harnessing the power of data, building a capable team, and embracing ethics and transparency, businesses can successfully navigate the AI landscape. By doing so, you can unlock its full potential, gain a competitive edge, and drive innovation in today’s digital world.

James Waddell – Cognitive Corp